olxtoo Platform Privacy Notice

This page describes what we collect when you use olxtoo and how we keep that data protected. We collect information about you because we are required by law to verify who you are before you can open an account with us, deposit funds, or engage with our slot tournaments, sportsbook markets, live-dealer tables, or esports offerings. We also collect gameplay data, transaction records, and technical information so we can operate our platform reliably and comply with regional regulations that apply to online gaming services.

We understand that privacy matters to our account holders. We do not sell your personal information to third parties, and we do not share your data outside olxtoo except where the law requires us to do so or where we have contracted with a payment processor or data centre operator who helps us run our service. This notice explains exactly what we collect, why we collect it, and what rights you have over your own information.

What We Collect When You Use olxtoo

When you register an account on olxtoo, we collect your email address, phone number, full name, date of birth, and government-issued ID number (KTP or passport). This information is required by Indonesian gaming law so we can verify your identity before you open an account. We also collect your home address and city—whether you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in a supported jurisdiction—because we need to confirm that you are in a location where our service is legally available.

When you deposit funds into your olxtoo account, we record which payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We store the transaction amount, date, and confirmation number. We do not store your full payment credentials; our payment processors handle that encrypted data themselves. We keep a record of every deposit and every withdrawal request you make so we can dispute any transaction that appears incorrect or unusual.

Gameplay Data and Technical Logs

We record which games you play on olxtoo—whether you participate in our slot tournaments featuring Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, or whether you engage with our sportsbook coverage of Liga 1, Piala AFF, Champions League, or other football and sporting events. We also track your live-dealer session history if you use our blackjack, roulette, baccarat, or Dragon Tiger tables, and your esports market activity on Mobile Legends, Free Fire, or PUBG Mobile. We store this gameplay data so we can settle your account correctly, detect fraudulent activity, and ensure our random-number generators are working as certified.

We automatically collect technical information about your device, browser, and connection—your IP address, operating system, device type, and the pages you visit on olxtoo. We use this data to improve our platform's performance, troubleshoot technical issues, and identify suspicious login attempts. If you access olxtoo from different cities or devices within an unusual timeframe, our system flags this pattern so we can contact you to confirm the activity is legitimate.

How We Use Your Data

We use your personal information for these core purposes: account verification and regulatory compliance; processing your deposits and withdrawals; settling your gameplay transactions fairly; communicating with you about your account, withdrawals, or disputes; and detecting and preventing fraud or money laundering. We do not use your data for marketing purposes unless you have explicitly opted in. We do not share your gameplay data with third parties, and we do not use it to profile you or make automated decisions about your account eligibility.

We at olxtoo believe transparency about data practice builds trust between the platform and our account holders.

Third-Party Data Processors

Our payment processors—the companies that handle mobile banking, local payment, online payment, and bank-transfer processing—receive transaction data as part of normal payment settlement. These processors operate under their own privacy policies and are bound by law to protect your financial information. Our data centres may be located outside Indonesia; we use encrypted storage and regional backup systems to ensure your data is accessible even if one facility goes offline. Our customer support team uses a ticketing system to track your inquiries, and we keep support transcripts as a record of our communications with you.

How Long We Keep Your Data

We keep your account and identification documents for the duration of your active account with olxtoo, plus seven years after account closure, as required by Indonesian financial regulations. We keep transaction records for the same period. We delete technical logs and gameplay data after two years unless we are investigating a dispute or fraud case, in which case we retain relevant records until the investigation is complete. You may request a copy of your data at any time by contacting our support team.

Your Rights and Contact

You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. If you believe we have misused your information or failed to protect it, you may lodge a complaint with our support team or with the relevant Indonesian data protection authority. We respond to data access requests within 14 days. You may also opt out of non-essential communications by updating your account settings on olxtoo.

We use cookies and local storage to remember your login session and preferences, and to analyse how you use our platform so we can improve its reliability. You may disable non-essential cookies in your browser settings without losing core functionality of olxtoo. Our cookies do not track you across other websites, and we do not use third-party analytics cookies that share your behaviour with external companies.

If you have questions about this privacy notice or how we handle your data on olxtoo, you may contact our support team through live chat or email. We treat all privacy inquiries as high priority and aim to respond within business hours. This privacy notice is current as of its publication date, and we may update it to reflect changes in our data practice or Indonesian privacy law. We will notify you of material changes by email or through a notice on olxtoo before the change takes effect.